Untangling Brexit: A postcard from Northern Ireland
June marks nine years since the UK voted to leave the European Union. I remember the exact moment I read the headline ‘UK Votes to Leave the EU’ on my phone and the feeling of shock that started to set in. My first thought was, “Er, now what?” Little did I know I would still be asking that question nine years later… Nine years of uncertainty, negotiations, grace periods, frameworks, and meticulously crafted non-statements. But still no solution.
And I don’t mean to trivialise what we all know is a highly complex, highly sensitive negotiation, but it is hard to keep optimistic at times. One man who can certainly relate to this feeling is Roger Pollen. Roger is the Head of the Federation of Small Businesses (FSB) in Northern Ireland which represents around 6,000 members from diverse sectors. I met him the day after his Brexit-themed keynote speech at the GFSB’s 2024 Annual Dinner, during which he delivered a realistic, but optimistic address on how Northern Ireland’s small businesses made it through the post-Brexit landscape.
The Brexit Vote and Its Aftermath
The 2016 UK Referendum saw Northern Ireland voting 56% to remain in the EU, in contrast to Gibraltar’s overwhelming will to stay within the EU with 96% voting remain. Despite these differences, the collective decision was to leave the EU, leading to inevitable separation without a clear plan. The collapse of the Northern Ireland Executive in 2017 further complicated matters, placing the burden on businesses to navigate the uncertain landscape.
According to Roger, FSB Northern Ireland actively engaged with its members through focus groups and policy teams to understand their ambitions and concerns. The outcome was a vision of Northern Ireland as a unique entity capable of leveraging its position between the EU and the UK. This ambitious vision was captured in two policy papers, envisioning Northern Ireland as the ‘Singapore of the Western Hemisphere’, with access to both markets.
Shaping the Debate and Overcoming Challenges
With no Executive ministers, FSB Northern Ireland took the lead in shaping the debate. Roger highlighted their extensive engagement with political leaders, UK Cabinet Members, and the media to keep the issues at the forefront. This proactive approach was necessary to address the numerous challenges posed by the Northern Ireland Protocol (NIP), which Ministers promised would operate without checks on goods between Great Britain and Northern Ireland but quickly proved problematic.
According to Roger, “The border between the EU and Ireland actually exists in the ports in Northern Ireland, which I think is a source of friction and irritation as well, because effectively, it’s Northern Ireland having to impose rules and restrictions on itself that it doesn’t necessarily want. So, if you imagine a lorry load of product coming in from Scotland into Northern Ireland destined for supermarkets to be sold in Northern Ireland, that has to be compliant with the rules of the European Union’s single market or it has to have a very good and clear set of restrictions around it to ensure that it can’t go into that market.
The Sticking Plaster Approach
Roger explained that the initial relief among business owners soon gave way to frustration as the transition period ended in 2020, bringing a slew of bureaucratic hurdles. From second-hand car prices to food safety checks, businesses faced a barrage of issues requiring ‘sticking plaster’ solutions, often termed Grace Periods. These temporary measures, while sometimes effective, highlighted the underlying instability of the NIP.
Roger further elaborated, “That border also has a significance because of the history of the Troubles in Northern Ireland, so there was a general sense that it shouldn’t be reinforced, reinstated, as a hard border where you would check things like customs and identity and so on. “So as a result of that, there was a move to manage the border somewhere else and that ended up being in the Irish Sea between Great Britain and Northern Ireland. It’s there to affect the goods that come into Northern Ireland because they’re deemed to be at risk of going into the EU through Northern Ireland.”
Engaging with Political Entities: A Delicate Balance
FSB Northern Ireland maintained a politically neutral stance, engaging with all parties to advocate for their members’ needs. Roger emphasised that this balanced approach was essential in a region marked by Unionist versus Nationalist politics, ensuring that all business cohorts, especially those most adversely affected, were represented.
Roger’s advice to Gibraltar was clear: “The challenge is to try and envisage what a good future would look like, so you know what you’re working towards. Otherwise, there’s always the temptation to resist things being suggested and proposed rather than having a vision of what you’re actually trying to get to. So when we assessed our market, we identified what we call five cohorts of businesses affected by the protocol. The first cohort was the ones for whom the protocol worked well, like the farming sector. The second cohort was those largely unaffected, like services. The third cohort was largely unaware because they were so small and they got their supplies from somebody in Northern Ireland doing the process for them. The fourth cohort was people protected by grace periods, and the fifth cohort was the ones who were badly affected. When we mapped it out like that and put the focus on the fifth cohort, we realised we couldn’t afford for anybody to be left behind. That started to give us a sense of focusing on what we needed to do.”
Looking Ahead: Potential and Caution
Roger pointed out that the evolving nature of post-Brexit regulations means that Northern Ireland and Gibraltar must remain adaptable. Northern Ireland’s unique access to the EU and UK markets positions it for potential economic resurgence. However, the need for continued advocacy and innovative solutions, such as the proposed Regulatory Compliance Certification Service (RCCS), remains critical.
While Roger acknowledged that “Post-Brexit business is good. By certain metrics, it is very good. There’s quite a lot of confidence, things are going well,” he also noted the need for growth. “In Northern Ireland, there’s X number of people who will start a new business every year per 10,000 population. In England, that’s 2X and in America, it’s 5X. So five times more people per 10,000 in America will start a business this year than in Northern Ireland. Our economy is pretty much treading water. We would typically have a business birth rate of about 10% and a business death rate of about 10%.”
As we continue to face post-Brexit uncertainty, the experiences and survival strategies employed by the FSB in Northern Ireland offer valuable insights and, crucially, hope. Roger Pollen’s experiences highlight the importance of advocacy, strategic planning, and flexibility when facing a post-Brexit landscape. Gibraltar’s small businesses can perhaps draw from these lessons to start finding some sense in the uncertainty and thrive regardless.
OTHER
There’s something slightly uncomfortable about sending a contract to a client when you run a small business. Especially in Gibraltar, where relationships matter and business often begins with a conversation over un cafelito rather than a legal document. When you know someone personally, or you’ve been introduced by a mutual contact, it can feel unnecessary to formalise everything. You tell yourself that an email thread is enough. Or that you’ll sort the paperwork later. I used to think like that. Over time, and through a few situations that were more stressful than they needed to be, I’ve realised that putting things in writing isn’t about distrust. It’s about creating guardrails for growth. The clearer the boundaries, the freer you are to focus on doing good work.
Running a small business is an exciting journey, but without proper bookkeeping, it can quickly become overwhelming. Imagine trying to make critical business decisions without knowing how much money is in your account or being caught off guard by a hefty tax bill because records weren’t kept up to date. Good bookkeeping isn’t just about staying compliant; it’s about gaining control over your business, planning for growth, and avoiding costly mistakes.
Forget everything you know about online shopping—eCommerce is evolving fast. While giants like Amazon and eBay once ruled, a new wave of platforms such as TikTok Shop, Shein, and Temu are reshaping the industry. But beneath the flashy deals and viral trends lies a growing conversation about sustainability, waste, and the hidden costs of convenience.
The Treaty between the EU and the UK over Gibraltar is finally giving us some clarity, and yet, it also reminds us just how much sits outside our control. The finer details will take months to surface. Political tides may shift. Promises will be tested by practicalities. Every day, we face issues beyond our reach: new legislation, competitor actions, market trends, customer behaviour, staff turnover, illness, family responsibilities, global events. All of it lives in what Stephen Covey calls the Circle of Concern - things we care about, but cannot directly change. The more we fixate on them, the more frustration can grow.
Raju Purswani examines Ted Baker’s fall, sharing sharp lessons for entrepreneurs: stay true to your brand, beware of overhauls that alienate customers, and balance growth with identity. A cautionary tale with insights every business can learn from.
Two decades is a long time for any business - with all the strife that businesses large and small have had to endure these past four years, it seems that anxiety among business owners has never been higher. I recently had the pleasure of chatting with Garren Thompson, co-owner and co-founder of Gibraltar hair & beauty salon Miss Shapes, based on Bishop Rapallo’s Ramp. As the business recently hit the 20-year milestone, we discussed the highs and lows of creating a successful salon in a saturated market, how he and his team created their new range of Miss Shapes branded Hair & Beauty products and how this will help build success for another 20 years.
My name is John Hayes, and I'm a really busy guy. Busy procrastinating most of the time. You wouldn't believe how many unessential tasks I had to complete before sitting down and writing this article. Those sales reports and emails don't check themselves. Yep, I've been busy. Busy doing nothing. We've all had one of those days where we feel like we've been incredibly "busy" - but can't quite put our finger on what we actually accomplished. Maybe we spent three hours answering emails, another two fiddling with a spreadsheet no one asked for, and another hour in a meeting that could have been an email or WhatsApp message. At the end of it all, the to-do list somehow got longer, not shorter.
In an increasingly digital work environment where we have more emails, WhatsApp messages & interruptions than ever before, many business leaders started looking at ways of alleviating the stress that comes with this increased workload. Relaxing the dress code and letting your team dress down and wear in more casual clothing is one way of doing this….Or is it?
When stakeholder conversations become difficult, most organisations focus on communication. Kerstin Andlaw argues the real issue runs deeper. It is not what we say, but how we stay in the relationship when pressure rises. In complex environments, the ability to work with tension, not avoid it, is what separates transactional engagement from true collaboration.
From the increasing influence of AI to the rise of social commerce and sustainability-driven consumer demand, the key to success lies in adapting strategically rather than chasing every new trend. This guide breaks down the most impactful trends for the year ahead—offering insights on how to integrate them into your business without losing sight of what already works. Smart adaptation, not blind reinvention, is the name of the game. Here's what to expect and how to make it work for you.
Editor’s Welcome
Welcome to the fifth edition of Thrive magazine. Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does.
Love is big business. According to official statistics, 1,745 weddings took place in Gibraltar in 2021 followed by another 1,761 weddings in 2022 and a further 1640 in 2023. That’s around 33 weddings each week or 6 every single day. With an estimated population of around 33,000, it’s safe to say that, no, we aren’t all marrying each other, but that Gibraltar is a very popular place for many people to come and say ‘I do’. In fact, in all three years, non-residents outnumbered residents by an average of 90% to 10%. The stats point to a healthy wedding sector, one that our Minister for Tourism, Christian Santos is keen to develop. In an interview with the Gibraltar Chronicle he recently said he wanted; “Gibraltar to be the Las Vegas of Europe” when it comes to weddings. Unlike Vegas, we don’t have Elvis. But we do have John. Music legend John Lennon famously married Yoko Ono here in 1969 and put the Rock on the map for ‘Fast Track’ weddings. If music’s not your thing, acting legend Sean Connery (AKA James Bond) also tied the knot here (twice)!
We’ve said it before and it’s only getting louder: AI is reshaping how businesses work. From chatbots and smart analytics to automated content and decision-making tools, AI is helping smaller firms punch well above their weight. But with that power comes responsibility. As AI use grows, so do the risks around data privacy, and under GDPR, getting it wrong can mean serious fines and lasting reputational damage.
Business Plan Essentials
You have a brilliant idea. You can picture the logo, the customers, maybe even the first sale. But without a clear plan for how to get there, the idea risks staying exactly that - an idea. Starting a business without a plan is like setting off on a trip with no map. You might eventually arrive somewhere, but it is unlikely to be where you hoped. A business plan is not just paperwork. When written with care, it is a roadmap that guides every decision, a pitch that wins support, and a source of confidence on the days when challenges mount.
If, like me, you spend more time than you should doom scrolling LinkedIn, you could be tempted into thinking no-one fails. LinkedIn has become a hyperbolic haven and a place to scream and shout about success. But what about failures - why aren’t we talking about them? In business, failure is inevitable. I mean it. Whether it's a product flop, a marketing misstep, or a company on the brink of collapse, every entrepreneur will face moments that test them. Yet, history has shown that these failures can often be the starting point for something extraordinary.
Since 2007, Earth Hour has been known as the biggest hour for the planet as millions of people switch their “lights off” as a symbolic action for the environment
Eran Shay's journey is emblematic of the modern entrepreneur. A self-confessed ‘out-of-the-box’ thinker, he swapped a successful corporate career and a senior role at Deloitte to pursue his own projects and business opportunities.
With its largely service-based economy, you'd be forgiven for thinking that Gibraltar didn't have to deal with the problem of toxic waste, perhaps more commonly seen in countries reliant on manufacturing, mining and even agriculture. However, every gaming company, insurance firm, fintech organisation, retailer, restaurant, and literally every other business on the Rock is potentially responsible for producing a particularly nasty waste byproduct - e-waste.
Artificial Intelligence promises unprecedented opportunities for small business owners in Gibraltar. As the digital landscape faces constant evolution, understanding AI becomes not just beneficial but essential for businesses aiming to thrive in 2024. In this article, we aim to demystify the complexities surrounding AI, offering an approachable guide to its fundamentals, history, and practical applications for businesses, providing you with the knowledge to embrace this technology confidently.
In business, we often concentrate on the what and how of an enterprise.
