Step into Leadership
Stepping into a leadership role can be exciting. It’s a chance to shape the future and lead a team to success. But with a leadership role comes a new level of responsibility. You’re suddenly the person others look to for direction and answers, and it’s your role to create a workplace where they can thrive – while also being accountable for their work. And that isn’t always an easy balancing act.
Leadership is a learning curve – an eternal one at that. By focusing on a few key behaviours and techniques, you can set yourself on the right path to lead well, build a great high performing team and help your business grow.
Here are my 12 tips for new leaders:
1. It starts with you
Leadership starts with self-awareness. To lead others effectively, you must first understand your own strengths, weaknesses, and natural tendencies. Do you avoid conflict, or embrace it? Are you fast-paced and expect others to keep up, or more patient and lenient? Do you like control, or prefer to delegate? Knowing your biases and how they affect your team allows you to adjust your approach and better support them.
2. It isn’t about you
But in fact leadership isn’t about you at all. Great leaders focus on creating an environment where others succeed. So, in addition to knowing yourself, you’ll also need to understand what your team needs from you to perform at their best, and then adapt your approach accordingly. Set clear expectations, remove obstacles, and recognise their contributions. Because ultimately when your team succeeds, so do you – and your business.
3. Lead from the ground up
In small businesses, no leader is above their team. Staying connected to the daily realities and challenges your team faces builds trust and makes your leadership decisions more grounded. And if you want their respect, you’ll need to be prepared to get your hands dirty and step in when needed.
4. Encourage a team approach
In small teams, the success of one person often impacts everyone. Instead of focusing solely on individual performance, create an environment where team members value the team’s success over their own goals. They’ll be more likely to step in and help each other, and to give tough feedback when needed. It reinforces the idea that business success is a team effort, not just the result of one person’s work.
5. Make feedback a daily practice
Make feedback part of everyday conversations- don’t wait for 1:1 meetings. Regular, constructive feedback helps your team grow and keeps everyone aligned. Make it a normal part of your leadership routine, and encourage your team to give feedback to each other directly rather than through you.
6. Celebrate failure and success equally
Innovative teams see failure as a learning opportunity rather than something to fear. Share and celebrate both failures and successes in the team, and talk about what you’ve learned. This approach will encourage your team to be open with you when they’ve made a mistake, rather than hiding it. And if something happens once, learn from it and move on.
7. Coach, don’t just direct
Effective leadership isn’t just about giving instructions – it’s about guiding your team to think critically and solve problems. Adopting a coaching style helps your team think for themselves and become more self-sufficient, which ultimately benefits both them and the business – and lightens your load too.
8. Remember that you set the standard
The standards you set for yourself will reflect in your team’s behaviour – and the behaviours you exhibit (whether good or bad) set the tone for your entire team. If you tolerate mediocrity, your team will too. If you prioritise customer service or kindness, your team will follow suit. Your team is a direct product of your leadership.
9. Make time for it
Leading your team well requires headspace and time. You’ll need to carve out space in your mind and your calendar to focus on your team and your own development. In small businesses, it’s easy to deprioritise leadership amid daily operations and challenges – because rarely does leadership fall into the ‘urgent’ box. But leadership doesn’t happen in the margins – it requires conscious effort and regular reflection on your style, what’s working, and where you can improve.
10. Get support
Being a leader in a small business, it’s easy to feel like you’re on your own. Find a mentor, connect with your peers (the GFSB is a great place to do that), and build a team of people you trust for objective advice and support. Whether it’s informal advice or formal coaching, having a sounding board can make a big difference.
11. Look after yourself
Leading a small business is tough. It’s easy to burn out if you’re not taking care of yourself. Prioritise your own well-being, both mentally and physically. Because you can’t lead others – or your business – effectively if you’re running on empty.
12. Keep learning and enjoy the journey
Leadership is not a static skill, or a destination reached. Sometimes things will work out they way you planned, and sometimes they won’t. Stay curious, and open to learning and experimenting with new ways of leading. Every challenge and success is an opportunity to grow.
OTHER
Love is big business. According to official statistics, 1,745 weddings took place in Gibraltar in 2021 followed by another 1,761 weddings in 2022 and a further 1640 in 2023. That’s around 33 weddings each week or 6 every single day. With an estimated population of around 33,000, it’s safe to say that, no, we aren’t all marrying each other, but that Gibraltar is a very popular place for many people to come and say ‘I do’. In fact, in all three years, non-residents outnumbered residents by an average of 90% to 10%. The stats point to a healthy wedding sector, one that our Minister for Tourism, Christian Santos is keen to develop. In an interview with the Gibraltar Chronicle he recently said he wanted; “Gibraltar to be the Las Vegas of Europe” when it comes to weddings. Unlike Vegas, we don’t have Elvis. But we do have John. Music legend John Lennon famously married Yoko Ono here in 1969 and put the Rock on the map for ‘Fast Track’ weddings. If music’s not your thing, acting legend Sean Connery (AKA James Bond) also tied the knot here (twice)!
Gibraltar’s size means that shoppers don’t have too far to go to shop. Schools, supermarkets, entertainment, eateries and healthcare are all within easy reach. That hasn’t stopped Gibraltar's business community from wanting to meet its customers' needs online. I met three local businesses that have embraced eCommerce.
Forget everything you know about online shopping—eCommerce is evolving fast. While giants like Amazon and eBay once ruled, a new wave of platforms such as TikTok Shop, Shein, and Temu are reshaping the industry. But beneath the flashy deals and viral trends lies a growing conversation about sustainability, waste, and the hidden costs of convenience.
Imposter syndrome is a psychological behaviour where individuals, including many high achievers, struggle with persistent feelings of self-doubt, inadequacy, or the fear of being exposed as a fraud. Despite their achievements, those experiencing imposter syndrome believe they are undeserving of their success or worry that they've misled others into overestimating their abilities.
Whether you’re an ebook tapper or traditional page turner, there are thousands of books that can make you better at business. Áine Panter, Head of the School of Business at the University of Gibraltar has curated a list of must-reads that will inspire, inform, and equip you for success.
As the CEO of a specialist security business called Paladin Defence and close protection operative/ private security contractor, I have experienced security threats of all types since 1990. From opportunistic personal attacks to targeted organised commercial crime, I feel there is a lot more we should be doing to defend and protect ourselves. Understandably, Gibraltar is considered to have a relatively low crime rate; but what are the realistic threats and risks to small businesses in our corner of the Mediterranean?
Corporate Social Responsibility is no longer just for big companies. Small and medium-sized businesses are making a real impact through practical, authentic actions that reflect who they are. From supporting sport, culture and charities to rolling up sleeves for environmental projects, consistent CSR builds trust, loyalty and pride. When businesses show up for their community in meaningful ways, those efforts are noticed and often returned.
When it comes to ideation in business, there’s no one-size-fits-all approach. Every business, team, and leader has their own way of generating and refining ideas. Whether it’s through structured brainstorming sessions, casual conversations, or solo reflection, the goal is to unlock creativity and find solutions. We’ve asked four GFSB members to share how they approach ideation in their fields. As you read, think about how you generate ideas and remember that sometimes, the best results come from trying something new.
Editor’s Welcome
Welcome to the fifth edition of Thrive magazine. Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does.
In business, we often concentrate on the what and how of an enterprise.
Did you know that what you eat directly affects your energy levels, brain function, and stress resilience? Poor dietary habits—such as skipping meals, consuming too much caffeine, or relying on processed foods—can lead to energy crashes, brain fog, and reduced efficiency. On the other hand, a well-balanced diet stabilises blood sugar, enhances cognitive function, and keeps stress levels in check.
When you’re a small business, staying one step ahead of the competition is essential. Yet, many small business owners grapple with the decision to invest in employee training and development. With limited resources and immediate financial pressures, it can unintentionally get pushed to the bottom of the priority list. However, investing in your team’s learning and development is a strategic move that can yield significant returns.
In an increasingly digital work environment where we have more emails, WhatsApp messages & interruptions than ever before, many business leaders started looking at ways of alleviating the stress that comes with this increased workload. Relaxing the dress code and letting your team dress down and wear in more casual clothing is one way of doing this….Or is it?
With its largely service-based economy, you'd be forgiven for thinking that Gibraltar didn't have to deal with the problem of toxic waste, perhaps more commonly seen in countries reliant on manufacturing, mining and even agriculture. However, every gaming company, insurance firm, fintech organisation, retailer, restaurant, and literally every other business on the Rock is potentially responsible for producing a particularly nasty waste byproduct - e-waste.
There’s something slightly uncomfortable about sending a contract to a client when you run a small business. Especially in Gibraltar, where relationships matter and business often begins with a conversation over un cafelito rather than a legal document. When you know someone personally, or you’ve been introduced by a mutual contact, it can feel unnecessary to formalise everything. You tell yourself that an email thread is enough. Or that you’ll sort the paperwork later. I used to think like that. Over time, and through a few situations that were more stressful than they needed to be, I’ve realised that putting things in writing isn’t about distrust. It’s about creating guardrails for growth. The clearer the boundaries, the freer you are to focus on doing good work.
AI is poised to reshape the legal profession, with 31% of law firm leaders predicting major disruption by 2025. Scott Simmons explores how AI could improve client outcomes, streamline workflows, and drive value. Whether you’re cautious or curious, it’s time to explore AI’s potential.
When you’ve been running your own business for a while, you know what works, and it’s easy to rely on the skills that got you to where you are. Chances are, you’re comfortable doing things in a certain way, and your team knows what to expect from your leadership style.
Whether you’re building a business from the ground up or hoping to grow an existing operation, having a strong business development strategy is the foundation of success. But real, sustainable growth doesn’t come from chasing the next big thing, it comes from getting the essentials right. So, what are the fundamentals you can’t afford to ignore? In my view, this starts with something I call the “Holy Trinity” of small business marketing...
Business Plan Essentials
You have a brilliant idea. You can picture the logo, the customers, maybe even the first sale. But without a clear plan for how to get there, the idea risks staying exactly that - an idea. Starting a business without a plan is like setting off on a trip with no map. You might eventually arrive somewhere, but it is unlikely to be where you hoped. A business plan is not just paperwork. When written with care, it is a roadmap that guides every decision, a pitch that wins support, and a source of confidence on the days when challenges mount.
Introducing the Thrive Catalog - A curated collection of goodies selected by our editorial team each quarter. Everything featured is available right here, right now at prices that are better than or compete with the internet.