Step into Leadership
Stepping into a leadership role can be exciting. It’s a chance to shape the future and lead a team to success. But with a leadership role comes a new level of responsibility. You’re suddenly the person others look to for direction and answers, and it’s your role to create a workplace where they can thrive – while also being accountable for their work. And that isn’t always an easy balancing act.
Leadership is a learning curve – an eternal one at that. By focusing on a few key behaviours and techniques, you can set yourself on the right path to lead well, build a great high performing team and help your business grow.
Here are my 12 tips for new leaders:
1. It starts with you
Leadership starts with self-awareness. To lead others effectively, you must first understand your own strengths, weaknesses, and natural tendencies. Do you avoid conflict, or embrace it? Are you fast-paced and expect others to keep up, or more patient and lenient? Do you like control, or prefer to delegate? Knowing your biases and how they affect your team allows you to adjust your approach and better support them.
2. It isn’t about you
But in fact leadership isn’t about you at all. Great leaders focus on creating an environment where others succeed. So, in addition to knowing yourself, you’ll also need to understand what your team needs from you to perform at their best, and then adapt your approach accordingly. Set clear expectations, remove obstacles, and recognise their contributions. Because ultimately when your team succeeds, so do you – and your business.
3. Lead from the ground up
In small businesses, no leader is above their team. Staying connected to the daily realities and challenges your team faces builds trust and makes your leadership decisions more grounded. And if you want their respect, you’ll need to be prepared to get your hands dirty and step in when needed.
4. Encourage a team approach
In small teams, the success of one person often impacts everyone. Instead of focusing solely on individual performance, create an environment where team members value the team’s success over their own goals. They’ll be more likely to step in and help each other, and to give tough feedback when needed. It reinforces the idea that business success is a team effort, not just the result of one person’s work.
5. Make feedback a daily practice
Make feedback part of everyday conversations- don’t wait for 1:1 meetings. Regular, constructive feedback helps your team grow and keeps everyone aligned. Make it a normal part of your leadership routine, and encourage your team to give feedback to each other directly rather than through you.
6. Celebrate failure and success equally
Innovative teams see failure as a learning opportunity rather than something to fear. Share and celebrate both failures and successes in the team, and talk about what you’ve learned. This approach will encourage your team to be open with you when they’ve made a mistake, rather than hiding it. And if something happens once, learn from it and move on.
7. Coach, don’t just direct
Effective leadership isn’t just about giving instructions – it’s about guiding your team to think critically and solve problems. Adopting a coaching style helps your team think for themselves and become more self-sufficient, which ultimately benefits both them and the business – and lightens your load too.
8. Remember that you set the standard
The standards you set for yourself will reflect in your team’s behaviour – and the behaviours you exhibit (whether good or bad) set the tone for your entire team. If you tolerate mediocrity, your team will too. If you prioritise customer service or kindness, your team will follow suit. Your team is a direct product of your leadership.
9. Make time for it
Leading your team well requires headspace and time. You’ll need to carve out space in your mind and your calendar to focus on your team and your own development. In small businesses, it’s easy to deprioritise leadership amid daily operations and challenges – because rarely does leadership fall into the ‘urgent’ box. But leadership doesn’t happen in the margins – it requires conscious effort and regular reflection on your style, what’s working, and where you can improve.
10. Get support
Being a leader in a small business, it’s easy to feel like you’re on your own. Find a mentor, connect with your peers (the GFSB is a great place to do that), and build a team of people you trust for objective advice and support. Whether it’s informal advice or formal coaching, having a sounding board can make a big difference.
11. Look after yourself
Leading a small business is tough. It’s easy to burn out if you’re not taking care of yourself. Prioritise your own well-being, both mentally and physically. Because you can’t lead others – or your business – effectively if you’re running on empty.
12. Keep learning and enjoy the journey
Leadership is not a static skill, or a destination reached. Sometimes things will work out they way you planned, and sometimes they won’t. Stay curious, and open to learning and experimenting with new ways of leading. Every challenge and success is an opportunity to grow.
OTHER
The world of work is undergoing a significant transformation, driven by the accelerating capabilities of Generative AI. While robots taking over our jobs might be a sci-fi trope, AI’s ability to learn, create, and automate tasks is undeniably impacting various industries. Generative AI is the umbrella term used to describe the type of AI that can create new content and ideas. This can include text, images, music, code and other types of content. We are now seeing how powerful this tool can be. But is this a threat or a powerful tool waiting to be harnessed? We set out to find out, what does the use of Generative AI look like in Gibraltar?
Eran Shay's journey is emblematic of the modern entrepreneur. A self-confessed ‘out-of-the-box’ thinker, he swapped a successful corporate career and a senior role at Deloitte to pursue his own projects and business opportunities.
Editor’s Welcome
Welcome to the fifth edition of Thrive magazine. Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does.
When you’re a small business, staying one step ahead of the competition is essential. Yet, many small business owners grapple with the decision to invest in employee training and development. With limited resources and immediate financial pressures, it can unintentionally get pushed to the bottom of the priority list. However, investing in your team’s learning and development is a strategic move that can yield significant returns.
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AI is poised to reshape the legal profession, with 31% of law firm leaders predicting major disruption by 2025. Scott Simmons explores how AI could improve client outcomes, streamline workflows, and drive value. Whether you’re cautious or curious, it’s time to explore AI’s potential.
Imposter syndrome is a psychological behaviour where individuals, including many high achievers, struggle with persistent feelings of self-doubt, inadequacy, or the fear of being exposed as a fraud. Despite their achievements, those experiencing imposter syndrome believe they are undeserving of their success or worry that they've misled others into overestimating their abilities.
When you’ve been running your own business for a while, you know what works, and it’s easy to rely on the skills that got you to where you are. Chances are, you’re comfortable doing things in a certain way, and your team knows what to expect from your leadership style.
Running a small business is an exciting journey, but without proper bookkeeping, it can quickly become overwhelming. Imagine trying to make critical business decisions without knowing how much money is in your account or being caught off guard by a hefty tax bill because records weren’t kept up to date. Good bookkeeping isn’t just about staying compliant; it’s about gaining control over your business, planning for growth, and avoiding costly mistakes.
Love is big business. According to official statistics, 1,745 weddings took place in Gibraltar in 2021 followed by another 1,761 weddings in 2022 and a further 1640 in 2023. That’s around 33 weddings each week or 6 every single day. With an estimated population of around 33,000, it’s safe to say that, no, we aren’t all marrying each other, but that Gibraltar is a very popular place for many people to come and say ‘I do’. In fact, in all three years, non-residents outnumbered residents by an average of 90% to 10%. The stats point to a healthy wedding sector, one that our Minister for Tourism, Christian Santos is keen to develop. In an interview with the Gibraltar Chronicle he recently said he wanted; “Gibraltar to be the Las Vegas of Europe” when it comes to weddings. Unlike Vegas, we don’t have Elvis. But we do have John. Music legend John Lennon famously married Yoko Ono here in 1969 and put the Rock on the map for ‘Fast Track’ weddings. If music’s not your thing, acting legend Sean Connery (AKA James Bond) also tied the knot here (twice)!
We’ve said it before and it’s only getting louder: AI is reshaping how businesses work. From chatbots and smart analytics to automated content and decision-making tools, AI is helping smaller firms punch well above their weight. But with that power comes responsibility. As AI use grows, so do the risks around data privacy, and under GDPR, getting it wrong can mean serious fines and lasting reputational damage.
Finding time to sit down with a book can feel like a luxury sometimes. We seem to be pulled in all sorts of directions, yet many of us still want to learn and stay exposed to new ideas. Podcasts have filled part of that gap. They’re accessible, conversational and easy to consume while commuting or […]
In an increasingly digital work environment where we have more emails, WhatsApp messages & interruptions than ever before, many business leaders started looking at ways of alleviating the stress that comes with this increased workload. Relaxing the dress code and letting your team dress down and wear in more casual clothing is one way of doing this….Or is it?
How to: Brainstorm
If you’ve been dreaming of starting your own business, you’re not alone. Data from the UK’s Office for National Statistics (ONS) revealed that the annual number of companies registered is edging closer to the one million mark, that’s up by 75,000 in 2022 which itself was 30,000 higher than in 2021. Whether it's following a passion, aiming for financial independence, or breaking free from the 9-5 grind, every entrepreneurial journey begins with one crucial thing: a solid idea. But coming up with that perfect idea can be tough. This is where brainstorming comes in—it’s the creative springboard that can help you turn your business dreams into reality.
Last month marked eight years since the UK voted to leave the European Union. I remember the exact moment I read the headline ‘UK Votes to Leave the EU’ on my phone and the feeling of shock that started to set in. My first thought was, “Er, now what?” Little did I know I would still be asking that question eight years later… Eight years of uncertainty, negotiations, grace periods, frameworks, and meticulously crafted non-statements. But still no solution.
We recently provided a large local organisation with their uniforms. Once the order was delivered, I felt compelled to send them guidelines on how to take care of their uniform. Spending money on clothes and footwear is not a guarantee on making the right impression, either to yourself, nor anyone else- it’s attention to detail that seals the deal.
As the CEO of a specialist security business called Paladin Defence and close protection operative/ private security contractor, I have experienced security threats of all types since 1990. From opportunistic personal attacks to targeted organised commercial crime, I feel there is a lot more we should be doing to defend and protect ourselves. Understandably, Gibraltar is considered to have a relatively low crime rate; but what are the realistic threats and risks to small businesses in our corner of the Mediterranean?
Fair recruitment is based on the principle that candidates are judged on their ability to do the job rather than influenced by factors such as an applicant’s gender, religion, ethnicity, or any other quality unrelated to their skills and expertise. As the Founder of Rock Learning and the Co-Founder of the ‘Count me In’ DEIB Conference, I have developed a deep understanding of the topic and how small businesses can implement inclusive hiring practices.
There’s something slightly uncomfortable about sending a contract to a client when you run a small business. Especially in Gibraltar, where relationships matter and business often begins with a conversation over un cafelito rather than a legal document. When you know someone personally, or you’ve been introduced by a mutual contact, it can feel unnecessary to formalise everything. You tell yourself that an email thread is enough. Or that you’ll sort the paperwork later. I used to think like that. Over time, and through a few situations that were more stressful than they needed to be, I’ve realised that putting things in writing isn’t about distrust. It’s about creating guardrails for growth. The clearer the boundaries, the freer you are to focus on doing good work.
If, like me, you spend more time than you should doom scrolling LinkedIn, you could be tempted into thinking no-one fails. LinkedIn has become a hyperbolic haven and a place to scream and shout about success. But what about failures - why aren’t we talking about them? In business, failure is inevitable. I mean it. Whether it's a product flop, a marketing misstep, or a company on the brink of collapse, every entrepreneur will face moments that test them. Yet, history has shown that these failures can often be the starting point for something extraordinary.