Disrupt or Be Disrupted
Whether you like AI or not – whether you think it will change the legal profession or not (and I think it will at a fundamental level) – the last 2 years, since ChatGPT went live, have created a debate about the future of the legal profession not seen profession-wide since the introduction of ALSPs in the mid-2000s.
Yes, there have been changes to parts of the profession in that time, but nothing on this scale that has the potential to impact the entire profession.
Now, I know we’ve been here before: Most cryptocurrencies, NFTs, fidget spinners, Pokemon Go – short-lived phenomena that are hugely popular for a short while before quickly losing momentum and fading away.
And there’s no guarantee that AI won’t go the same way.
Except AI has been around for decades – and I mean decades – and we use AI more than we might realise. That virtual assistant device in your home? AI. That streaming service recommendations list? AI. Chatbots? AI. Facial recognition? AI.
AI is being used in the healthcare profession for early disease detection, to develop personalised treatment plans, clinical trials, and in surgery.
In finance, it’s used to help predict market trends, and personalise financial products based on individual needs.
The list goes on and on, and it is highly unlikely that AI won’t, in some way, impact the legal profession.
A recent survey by insights company BTI Consulting found that 31% of law firm leaders say AI will be a big disruptor in 2025 and beyond. They expect Generative AI to fundamentally alter how law firms operate, delivering:
- Faster, more efficient workflows
- Better strategies and outcomes for clients
- Improved and more personalised client service
- Higher rates and margins — based on higher value
- Solutions to privacy and confidentiality challenges, rather than barriers
- Superior work products in a sea of legal complexity
47% think it may have an impact, though they have questions around regulation, security, and effectiveness. They’re cautious, but they’re looking into it.
16% don’t think AI will shake things up, believing it might be useful for minor tasks, but it won’t fundamentally change the way law firms operate.
Just 6% say AI is just another fad, believing it won’t have any real impact on the legal industry and see no reason to change their approach.
Whichever camp you fall into, what matters is knowing what’s going on – playing around with the technology, learning what it can do, and thinking about whether it can help improve the way you work.
Lawyers are lifelong learners – whichever practice area you have chosen, the law never stands still, so keeping up-to-speed with the ever-changing landscape is vital. The business of law is no different, and the need to keep exploring what is out there always presents opportunities, it’s never a waste of time.
And while I don’t think technology is always the answer, there are places where technology like AI can seriously help the client journey and experience. Because that’s what it should be about: improving customer experience and helping clients get better outcomes.
Very often, disruption comes from outside rather than within, and this can leave the profession, and those who work in it, too far behind the curve to do much about it.
And that’s the point really: disruption by AI has happened in every sector it has gone into. By understanding what it can do, you can better decide whether to be part of that disruption or have it done to you.
At Legal Balance, we’re spending a lot of time looking into AI, its use cases and where it can add value. And we’re only scratching the surface.
If you’d like to have a chat about where you can start, get in touch, I’ll help you cut through the noise.
OTHER
Love is big business. According to official statistics, 1,745 weddings took place in Gibraltar in 2021 followed by another 1,761 weddings in 2022 and a further 1640 in 2023. That’s around 33 weddings each week or 6 every single day. With an estimated population of around 33,000, it’s safe to say that, no, we aren’t all marrying each other, but that Gibraltar is a very popular place for many people to come and say ‘I do’. In fact, in all three years, non-residents outnumbered residents by an average of 90% to 10%. The stats point to a healthy wedding sector, one that our Minister for Tourism, Christian Santos is keen to develop. In an interview with the Gibraltar Chronicle he recently said he wanted; “Gibraltar to be the Las Vegas of Europe” when it comes to weddings. Unlike Vegas, we don’t have Elvis. But we do have John. Music legend John Lennon famously married Yoko Ono here in 1969 and put the Rock on the map for ‘Fast Track’ weddings. If music’s not your thing, acting legend Sean Connery (AKA James Bond) also tied the knot here (twice)!
Editor’s Welcome
Welcome to the fifth edition of Thrive magazine. Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does.
Mental health issues affect us all. How we manage our daily stresses and anxieties have an impact on our relationships, how we perform in our job and the workplace environment, and our outlook on life. Becoming self-aware of what affects us, managing how we respond to triggers and using tools to help us work through them, are all part of our journey towards MENTAL FITNESS, which is how we should be positively defining it.
Last month marked eight years since the UK voted to leave the European Union. I remember the exact moment I read the headline ‘UK Votes to Leave the EU’ on my phone and the feeling of shock that started to set in. My first thought was, “Er, now what?” Little did I know I would still be asking that question eight years later… Eight years of uncertainty, negotiations, grace periods, frameworks, and meticulously crafted non-statements. But still no solution.
Introducing the Thrive Catalog - A curated collection of goodies selected by our editorial team each quarter. Everything featured is available right here, right now at prices that are better than or compete with the internet.
Over the past few years, I’ve noticed the same logo cropping up more and more often. On coffee cups. On consultancy websites. In email signatures and pitch decks. The familiar B Corp badge, quietly signalling that a business is trying to do things differently. With our horizons widening post-treaty, could this globally-relevant badge could become a way of promoting your CSR values to an international market?
From the increasing influence of AI to the rise of social commerce and sustainability-driven consumer demand, the key to success lies in adapting strategically rather than chasing every new trend. This guide breaks down the most impactful trends for the year ahead—offering insights on how to integrate them into your business without losing sight of what already works. Smart adaptation, not blind reinvention, is the name of the game. Here's what to expect and how to make it work for you.
Pets are like family, right? As a proud cat dad, I’d actually go further and say that they are family. Over the years, I have spent my well-earned money on (many) toys, beds, treats and vet bills for my two feline furballs Nacho and Drake. And I am not alone. According to a recent Fortune Business Insight report, the global pet care market was valued at a massive £171.78 billion in 2022 and is projected to grow from £180.06 billion in 2023 to £269.29 billion by 2030.
Raju Purswani examines Ted Baker’s fall, sharing sharp lessons for entrepreneurs: stay true to your brand, beware of overhauls that alienate customers, and balance growth with identity. A cautionary tale with insights every business can learn from.
Building a personal brand isn't just about showcasing your professional accomplishments; it's about weaving your unique narrative, passions, and values into a cohesive identity that resonates with others. Here's how you can bring your personal brand to life, with practical examples to guide you at every step.
Finding time to sit down with a book can feel like a luxury sometimes. We seem to be pulled in all sorts of directions, yet many of us still want to learn and stay exposed to new ideas. Podcasts have filled part of that gap. They’re accessible, conversational and easy to consume while commuting or […]
In business, we often concentrate on the what and how of an enterprise.
We all have bad days, right? In business, that can mean we don’t bring our A-game to work and perhaps our service slips. Maybe a dish takes too long to reach a table or a staff member sounds distracted at the till. This could lead to negative Google Reviews or on ‘that’ Facebook group that […]
Who doesn’t love a good office gossip? Hushed conversations by the coffee machine, knowing glances across the office, colleagues who "just thought you should know" – it’s all just harmless banter, right? Not quite. While gossip might seem like an inevitable part of office life, the reality is much less entertaining. Workplace backbiting can destroy trust, drain morale, and impact team productivity. Few people understand this better than Norwegian psychotherapist Glenn Rolfsen. With over two decades of experience in psychotherapy, Glenn has dedicated his career to helping businesses tackle workplace negativity head-on. His innovative "Gozzip" method has been transforming office cultures worldwide, earning him recognition at TEDx talks and WHO conferences.
Since 2007, Earth Hour has been known as the biggest hour for the planet as millions of people switch their “lights off” as a symbolic action for the environment
In an increasingly digital work environment where we have more emails, WhatsApp messages & interruptions than ever before, many business leaders started looking at ways of alleviating the stress that comes with this increased workload. Relaxing the dress code and letting your team dress down and wear in more casual clothing is one way of doing this….Or is it?
Eran Shay's journey is emblematic of the modern entrepreneur. A self-confessed ‘out-of-the-box’ thinker, he swapped a successful corporate career and a senior role at Deloitte to pursue his own projects and business opportunities.
Corporate Social Responsibility is no longer just for big companies. Small and medium-sized businesses are making a real impact through practical, authentic actions that reflect who they are. From supporting sport, culture and charities to rolling up sleeves for environmental projects, consistent CSR builds trust, loyalty and pride. When businesses show up for their community in meaningful ways, those efforts are noticed and often returned.
Two decades is a long time for any business - with all the strife that businesses large and small have had to endure these past four years, it seems that anxiety among business owners has never been higher. I recently had the pleasure of chatting with Garren Thompson, co-owner and co-founder of Gibraltar hair & beauty salon Miss Shapes, based on Bishop Rapallo’s Ramp. As the business recently hit the 20-year milestone, we discussed the highs and lows of creating a successful salon in a saturated market, how he and his team created their new range of Miss Shapes branded Hair & Beauty products and how this will help build success for another 20 years.
We recently provided a large local organisation with their uniforms. Once the order was delivered, I felt compelled to send them guidelines on how to take care of their uniform. Spending money on clothes and footwear is not a guarantee on making the right impression, either to yourself, nor anyone else- it’s attention to detail that seals the deal.