Mental Fitness for the Small Business
Mental health issues affect us all. How we manage our daily stresses and anxieties have an impact on our relationships, how we perform in our job and the workplace environment, and our outlook on life. Becoming self-aware of what affects us, managing how we respond to triggers and using tools to help us work through them, are all part of our journey towards MENTAL FITNESS, which is how we should be positively defining it.
Considering that people spend roughly a third of their life in the workplace, businesses also have a duty of care for the mental health and emotional wellbeing of their staff to ensure productivity, successful recruitment, and the retention of talent. The success of your business starts with the health and wellbeing of your employees and will ultimately, indirectly, benefit the economy of Gibraltar.
Some of Gibraltar’s larger corporations are already culturally attuned to this way of thinking where their HR teams include a welfare officer or ‘people engagement’ person to provide support and access to mental health services. Their focus is recognising that staff feel satisfied, engaged, and able to cope with the demands and challenges of work. As employers, they play a crucial role promoting mental wellbeing by creating supportive and inclusive work cultures, offering resources for stress management, encouraging work-life balance, and addressing issues like burnout.
Small businesses should not be exempt from this. It is understandable that employee absenteeism, for mental health care, can have a huge impact on business. Positively, a smaller and more intimate work environment facilitates for support your business and employees need…
So how can a small business manage this? How do you create a culture that prioritises the mental fitness of your employees? What services and local schemes exist in Gibraltar to support you?
Here are some useful tips to help your business’ mental fitness strategy flourish:
- Flexible work arrangements: where possible, allow flexible schedules or remote work options to help employees manage their work-life balance, reducing stress
- Regular check-ins: hold regular one-on-one check-ins with employees to discuss their workload, challenges and provide a supportive environment
- Open communication channels: create an environment where employees feel comfortable discussing their mental health concerns and help them seek help when needed. GibSams have created a ‘Talking Toolkit’, which guides you how to have difficult conversations and importantly, how to listen
- Peer support: where possible, establish a peer-to-peer support network or buddy system to help employees connect and share their experiences
- Mental health time and/or days: allowing employees to take occasional mental health breaks or days off without stigma can help prevent burnout
- Mindfulness and meditation spaces: if you can, designate a quiet space for mindfulness and meditation to provide employees with a space to recharge
- Offer access to confidential counselling and support services: allow space and time for staff to engage with the GHA services or provide access via Gibraltar’s private healthcare sector, e.g., a public authority uses ‘Liberty Counselling Services’. For a more clinical approach, ‘Occupational Health Services Gibraltar’ enhances the productivity of your company and wellbeing of employees with health and safety measures
- Encourage the use of ‘wellness’ Apps: Mobile apps that provide mindfulness exercises, meditation sessions, stress management techniques and relaxation techniques can help employees manage their mental health, e.g., ‘Headspace’
- Mental health resources: providing access on and offline to resources like articles, videos and books on mental health topics can educate employees and help them take proactive steps, e.g. ‘The Holistic Psychologist’ account (on Instagram) provides invaluable information, helping increase self-awareness
- Mental health workshops and training: if possible, or by joining up with other businesses, organise/attend for training of staff &/or workshops on stress reduction, resilience building and mental health awareness; these will equip employees with coping strategies. E.g., Anne Marie Morello (found online), can both train your staff &/or provide these workshops.
- Stress-reduction activities: organising activities like yoga sessions, mindfulness, breathwork or team-building events can contribute to a positive work environment. E.g., Gibraltar’s ‘Integral Yoga Centre’ has many practitioners who can help
- Employee feedback: regularly seek employee feedback to help your business understand the specific needs related to mental health and what services can work/have worked best
OTHER
Love is big business. According to official statistics, 1,745 weddings took place in Gibraltar in 2021 followed by another 1,761 weddings in 2022 and a further 1640 in 2023. That’s around 33 weddings each week or 6 every single day. With an estimated population of around 33,000, it’s safe to say that, no, we aren’t all marrying each other, but that Gibraltar is a very popular place for many people to come and say ‘I do’. In fact, in all three years, non-residents outnumbered residents by an average of 90% to 10%. The stats point to a healthy wedding sector, one that our Minister for Tourism, Christian Santos is keen to develop. In an interview with the Gibraltar Chronicle he recently said he wanted; “Gibraltar to be the Las Vegas of Europe” when it comes to weddings. Unlike Vegas, we don’t have Elvis. But we do have John. Music legend John Lennon famously married Yoko Ono here in 1969 and put the Rock on the map for ‘Fast Track’ weddings. If music’s not your thing, acting legend Sean Connery (AKA James Bond) also tied the knot here (twice)!
Business Plan Essentials
You have a brilliant idea. You can picture the logo, the customers, maybe even the first sale. But without a clear plan for how to get there, the idea risks staying exactly that - an idea. Starting a business without a plan is like setting off on a trip with no map. You might eventually arrive somewhere, but it is unlikely to be where you hoped. A business plan is not just paperwork. When written with care, it is a roadmap that guides every decision, a pitch that wins support, and a source of confidence on the days when challenges mount.
There’s something slightly uncomfortable about sending a contract to a client when you run a small business. Especially in Gibraltar, where relationships matter and business often begins with a conversation over un cafelito rather than a legal document. When you know someone personally, or you’ve been introduced by a mutual contact, it can feel unnecessary to formalise everything. You tell yourself that an email thread is enough. Or that you’ll sort the paperwork later. I used to think like that. Over time, and through a few situations that were more stressful than they needed to be, I’ve realised that putting things in writing isn’t about distrust. It’s about creating guardrails for growth. The clearer the boundaries, the freer you are to focus on doing good work.
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Two decades is a long time for any business - with all the strife that businesses large and small have had to endure these past four years, it seems that anxiety among business owners has never been higher. I recently had the pleasure of chatting with Garren Thompson, co-owner and co-founder of Gibraltar hair & beauty salon Miss Shapes, based on Bishop Rapallo’s Ramp. As the business recently hit the 20-year milestone, we discussed the highs and lows of creating a successful salon in a saturated market, how he and his team created their new range of Miss Shapes branded Hair & Beauty products and how this will help build success for another 20 years.
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Introducing the Thrive Catalog - A curated collection of goodies selected by our editorial team each quarter. Everything featured is available right here, right now at prices that are better than or compete with the internet.
Finding someone who listens, understands, and guides you can make all the difference. For women in Gibraltar, the Women’s Mentorship Programme offers just that – honest conversations and valuable support from people with lived experience who understand. Now in its sixth cycle, the programme pairs women with mentors to help them navigate work, life, and everything in between. Ok, full disclosure: as a recently appointed mentor, that last sentence somewhat triggers the old imposter syndrome and self-doubt, but I am honoured to be part of this scheme and look forward to doing my very best in the months ahead.
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During a recent and very long overdue catch up with my friend Trina, I had one of those ‘Aha moments’. To be fair, as someone who spends a lot of time interviewing experts, these moments happen to me a lot, but this one was different. In the 20 years Trina and I have been friends, she’s developed marketing strategies for global brands including Coca Cola, Virgin Atlantic, Nestlé and IKEA . Impressive stuff, but it’s what she’s working on now that really got me thinking…Taking inspiration from the military and politics, Trina and her business partners set up The Competitive Wargaming Team and now deliver secret, scenario-based ‘corporate war rooms’ for senior leaders designed to predict and outmaneuver competitor moves.
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With its largely service-based economy, you'd be forgiven for thinking that Gibraltar didn't have to deal with the problem of toxic waste, perhaps more commonly seen in countries reliant on manufacturing, mining and even agriculture. However, every gaming company, insurance firm, fintech organisation, retailer, restaurant, and literally every other business on the Rock is potentially responsible for producing a particularly nasty waste byproduct - e-waste.
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Over the past 18 years, I've had the privilege of working with a diverse range of businesses and industries, gaining insights into the challenges they face in implementing effective diversity and inclusion strategies. Often, DEI&B is viewed as a 'nice to have' rather than an essential component of business success. With this in mind, I'm excited to share valuable insights and practical steps to help you create environments where everyone can thrive. You've probably heard of DEI&B, but what do these letters really mean, and why do they matter for you and your organisation? Diversity includes differences like race, gender, age, neurodiversity, disability, LGBTQ+, culture, and more; Equity ensures equal opportunities for all; Inclusion values everyone's contributions; and Belonging means individuals feel accepted and integral to the organisation.
Eran Shay's journey is emblematic of the modern entrepreneur. A self-confessed ‘out-of-the-box’ thinker, he swapped a successful corporate career and a senior role at Deloitte to pursue his own projects and business opportunities.