Lines
Lines

THRIVE Q&A: Nick Pitaluga

Thrive catches up with Nick Pitaluga TEP, Managing Director of Gibraltar Trust & Corporate Services Limited (GTCS). From starting out as a messenger to leading his firm through a major merger, Nick talks about the importance of stepping outside your comfort zone and offers inspiration for anyone carving their own niche.

Q: Nick, your journey has been an impressive one, starting as a messenger and eventually becoming Managing Director at GTCS. Can you tell us more about how that path unfolded?

A: Absolutely! It’s been quite a journey, starting back in 1985 when I was just 16 years old. I left school early, much to my parents’ dismay, and started working as a messenger at Finsbury Trust. Back then, Gibraltar, and the Finance Centre in particular, was a far cry from what it is today, but I got in at the right time as things were beginning to take off.

Over the years, I slowly worked my way up from messenger, working in different departments within the firm where I gained experience and professional qualifications along the way and eventually to a senior executive position. I spent a lot of years at Finsbury, but in my early 40s, I felt like it was time for a new challenge. That’s when I made the move to GITCL (which later became GTCS). It was a pivotal moment in my career—taking that leap, leaving a place where I enjoyed working, but knowing that I had a great opportunity ahead.

Q: You make it sound like a smooth transition, but surely that shift must have been challenging, especially with a young family at the time?

A: It was definitely a tough decision. I wasn’t actively looking to leave Finsbury Trust, but the opportunity at GITCL came up, and I knew it was the right move for me. At the time, I had a young family—twin boys around 12 years old and my youngest was just 5—so making that leap wasn’t easy. It was one of those “sliding doors” moments where you take one path and wonder where the other might have led. But looking back, it was the right choice.

Q: You’ve recently overseen the merger of GTCS and Steadfast. Could you explain how that came about and what impact it’s had on the business?

A:  The merger had been on the cards for a while. Both GITCL, which is the corporate arm of TSN, and Steadfast had been working closely together for many years, so it felt like a natural progression to formally bring the two businesses together.

There were lots of practical reasons for it as well. The corporate services industry in Gibraltar is changing, with increasing regulations and compliance requirements making it harder for smaller firms to operate independently. Merging allowed us to pool our resources and expertise, making us stronger and more resilient. It’s been a smooth transition for the most part, and the combined team now provides an even higher level of service to our clients.

Q: How did you handle leading through the challenges of the merger? What’s your leadership style like?

A: Mergers are never easy, but having a clear plan and open communication made all the difference. We have a strong board of directors and I worked closely with Brendan Murphy from the Steadfast side. Our leadership style is very open-door—we believe in being approachable and listening to everyone, from junior staff to senior managers. It’s important not to get stuck in the mindset of “we’ve always done it this way,” so being open to new ideas and ways of working was key to making the merger a success.

Q: Do you offer services for small businesses? (i.e. GFSB membership/readers)

A: We do indeed. We have a solid team of professional, qualified staff, and the services we offer range from incorporation of companies, provision of registered office and company secretarial services, to preparation and filing of accounts and tax returns, assisting clients with various requests e.g. opening bank accounts, applications for business licenses, and yacht registrations. Our associated law firm TSN (www.tsnlaw.com) can also provide legal support, so we are able to offer a high quality and skilled supporting role for all our clients’ needs.

Q: Looking back on your career, what’s the best piece of advice you’ve received?

A: The best advice I’ve been given, both professionally and personally, is to always be grateful for what you have. It’s easy to get caught up in worrying about the future, but I’ve learned to appreciate the present and not take anything for granted. In terms of work, it’s about putting in the hard graft and trusting that the rewards will come, but always with a sense of gratitude for the opportunities along the way.

Q: And finally, what advice would you give to aspiring leaders?

A: I’d say, don’t be afraid to step out of your comfort zone. Every leader you see today, no matter how successful, started somewhere and faced challenges along the way. It’s easy to look at someone at the top and think they’ve had an easy ride, but it takes a lot of resilience. Take risks, but stay realistic, and don’t be discouraged by the hurdles you’ll inevitably face.

Lines
Small Lines

SHARE THIS

Lines

OTHER

We recently provided a large local organisation with their uniforms. Once the order was delivered, I felt compelled to send them guidelines on how to take care of their uniform. Spending money on clothes and footwear is not a guarantee on making the right impression, either to yourself, nor anyone else- it’s attention to detail that seals the deal.

Two decades is a long time for any business - with all the strife that businesses large and small have had to endure these past four years, it seems that anxiety among business owners has never been higher. I recently had the pleasure of chatting with Garren Thompson, co-owner and co-founder of Gibraltar hair & beauty salon Miss Shapes, based on Bishop Rapallo’s Ramp. As the business recently hit the 20-year milestone, we discussed the highs and lows of creating a successful salon in a saturated market, how he and his team created their new range of Miss Shapes branded Hair & Beauty products and how this will help build success for another 20 years.

Whilst Brexit hasn’t exactly been a positive event, we can’t deny that it’s also been the catalyst for diversification and change. It was a true ‘before and after’ moment that made businesses rethink their strategies and, in many cases, change their direction of travel. Gibraltar’s newest bank, justbank, is born from this process. As well as heralding the arrival of a new bank, this fresh start gave the team at IDT Finance the opportunity to create innovative and tailored banking solutions from the ground up. I met with Managing Director, Damian Asquez, and Head of Corporate Banking, Nikolai Gafan, to find out more.

Running a small business is an exciting journey, but without proper bookkeeping, it can quickly become overwhelming. Imagine trying to make critical business decisions without knowing how much money is in your account or being caught off guard by a hefty tax bill because records weren’t kept up to date. Good bookkeeping isn’t just about staying compliant; it’s about gaining control over your business, planning for growth, and avoiding costly mistakes.

Welcome to the fifth edition of Thrive magazine. Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does.

If you’re looking to grow your business, expand your reach post Treaty or simply try something new, collaboration can be one of the most effective ways to do it. The key is approaching it with a bit of structure. And resisting the urge to say yes to everything just because someone seemed nice over a […]

When you’re a small business, staying one step ahead of the competition is essential. Yet, many small business owners grapple with the decision to invest in employee training and development. With limited resources and immediate financial pressures, it can unintentionally get pushed to the bottom of the priority list. However, investing in your team’s learning and development is a strategic move that can yield significant returns.

Over the past few years, I’ve noticed the same logo cropping up more and more often. On coffee cups. On consultancy websites. In email signatures and pitch decks. The familiar B Corp badge, quietly signalling that a business is trying to do things differently. With our horizons widening post-treaty, could this globally-relevant badge could become a way of promoting your CSR values to an international market?

Imposter syndrome is a psychological behaviour where individuals, including many high achievers, struggle with persistent feelings of self-doubt, inadequacy, or the fear of being exposed as a fraud. Despite their achievements, those experiencing imposter syndrome believe they are undeserving of their success or worry that they've misled others into overestimating their abilities.

Finding someone who listens, understands, and guides you can make all the difference. For women in Gibraltar, the Women’s Mentorship Programme offers just that – honest conversations and valuable support from people with lived experience who understand. Now in its sixth cycle, the programme pairs women with mentors to help them navigate work, life, and everything in between. Ok, full disclosure: as a recently appointed mentor, that last sentence somewhat triggers the old imposter syndrome and self-doubt, but I am honoured to be part of this scheme and look forward to doing my very best in the months ahead. 

When stakeholder conversations become difficult, most organisations focus on communication. Kerstin Andlaw argues the real issue runs deeper. It is not what we say, but how we stay in the relationship when pressure rises. In complex environments, the ability to work with tension, not avoid it, is what separates transactional engagement from true collaboration.

In business, we often concentrate on the what and how of an enterprise.

Technology is having a major effect on every aspect of our lives, and the retail environment is not immune to these changes. Not only has online shopping revolutionised the way we think about buying and consuming, but it has also dramatically changed how we shop in physical stores.

For many businesses, standing out from the crowd in an already crowded marketplace is a mammoth task. But for Fresquita one of the ways they tackled this issue was with highly creative packaging.

Whether you’re building a business from the ground up or hoping to grow an existing operation, having a strong business development strategy is the foundation of success. But real, sustainable growth doesn’t come from chasing the next big thing, it comes from getting the essentials right. So, what are the fundamentals you can’t afford to ignore? In my view, this starts with something I call the “Holy Trinity” of small business marketing...

During a recent and very long overdue catch up with my friend Trina, I had one of those ‘Aha moments’. To be fair, as someone who spends a lot of time interviewing experts, these moments happen to me a lot, but this one was different. In the 20 years Trina and I have been friends, she’s developed marketing strategies for global brands including Coca Cola, Virgin Atlantic, Nestlé and IKEA . Impressive stuff, but it’s what she’s working on now that really got me thinking…Taking inspiration from the military and politics, Trina and her business partners set up The Competitive Wargaming Team and now deliver secret, scenario-based ‘corporate war rooms’ for senior leaders designed to predict and outmaneuver competitor moves.

Who doesn’t love a good office gossip? Hushed conversations by the coffee machine, knowing glances across the office, colleagues who "just thought you should know" – it’s all just harmless banter, right? Not quite. While gossip might seem like an inevitable part of office life, the reality is much less entertaining. Workplace backbiting can destroy trust, drain morale, and impact team productivity. Few people understand this better than Norwegian psychotherapist Glenn Rolfsen. With over two decades of experience in psychotherapy, Glenn has dedicated his career to helping businesses tackle workplace negativity head-on. His innovative "Gozzip" method has been transforming office cultures worldwide, earning him recognition at TEDx talks and WHO conferences.

Pets are like family, right? As a proud cat dad, I’d actually go further and say that they are family. Over the years, I have spent my well-earned money on (many) toys, beds, treats and vet bills for my two feline furballs Nacho and Drake. And I am not alone. According to a recent Fortune Business Insight report, the global pet care market was valued at a massive £171.78 billion in 2022 and is projected to grow from £180.06 billion in 2023 to £269.29 billion by 2030.

Introducing the Thrive Catalog - A curated collection of goodies selected by our editorial team each quarter. Everything featured is available right here, right now at prices that are better than or compete with the internet.

When you’ve been running your own business for a while, you know what works, and it’s easy to rely on the skills that got you to where you are. Chances are, you’re comfortable doing things in a certain way, and your team knows what to expect from your leadership style.