Business Milestones: Miss Shapes at 20
Two decades is a long time for any business – with all the strife that businesses large and small have had to endure these past four years, it seems that anxiety among business owners has never been higher. The ability for us as business owners to be able to re-frame perceived threats has become ever more critical; for example, the perception of an oversaturated market can be re-framed as market complexity. This kind of reframe gives us the ability to plan around these kinds of challenges, making what felt like something out of our control and turning it into something where we can take steps to continue to improve and grow our businesses and take control of our own destiny.
I recently had the pleasure of chatting with Garren Thompson, co-owner and co-founder of Gibraltar hair & beauty salon Miss Shapes, based on Bishop Rapallo’s Ramp. As the business recently hit the 20-year milestone, we discussed the highs and lows of creating a successful salon in a saturated market, how he and his team created their new range of Miss Shapes branded Hair & Beauty products and how this will help build success for another 20 years.
Why and when did you start the business?
Garren: My husband Joseph and I first became serious about opening our own salon in 2002 but we didn’t open the salon until 2003 – we were in our 20s and we didn’t have a clue about how to go about starting a business. That’s one of the biggest changes we’ve seen in business over the last 20 years, how readily available information is thanks to the internet and organisations like the GFSB. Back then we didn’t know about anything, so everything we did was trial and error. Starting with a business loan of £10,000, we created a lovely little salon, bootstrapping as best we could. Joseph’s family all pitched in, with his dad and brother building all the units and we even salvaged the mirrors in a skip.
What would you say was your first growth milestone?
Garren: After a few years of healthy growth, we were offered the opportunity to purchase Headmasters, the salon where Joseph had done his hairdressing apprenticeship, as the owner was retiring. It really felt like a full-circle moment and an opportunity to continue our rapid growth – it was also a bit scary. We moved the hairdressing part of the business to Headmasters and made our original salon into solely beauty and both sides of the business continued to do very well.
Were there any challenges along the way?
Yes there have been! Over the next few years after we bought Headmasters, we continued to expand, needing more and more space, moving out of the original small salon, and opening two more bigger salons, giving us three units to run and support. Our overheads had crept up and up and were getting more and more challenging to manage – that’s when Covid hit. We faced the challenge head on and took immediate action. We made the hard decision to streamline the business and closed two salons, keeping our newly refurbished much larger salon on Bishop Rapallo’s Ramp – where we are now and it’s worked out perfectly.
You recently turned 20! How did you celebrate the milestone?
I was super excited about this milestone so I started planning for our big 20th birthday back at the beginning of 2023! It was then that we decided we wanted to launch a range of our own brand products to celebrate the occasion. As well as an interesting project to get involved with, we also had the intention of creating another revenue stream, as well as reinforcing our brand so that our customers were with us every day, when using our products at home.
Your own brand! What was it like developing that?
First of all, I spent time researching suppliers as I wanted to create products that would fit with our brand ethos. Their brief was that our products had to be organic (where possible) and made from 100% ethically sourced ingredients. We then spent months developing the formulations and testing them out on willing participants! This is a part that I didn’t expect to take so long, and when it comes to developing more products in the future, I will definitely assign more time to this process next time. We also launched a Miss Shapes Home Fragrance collection and are currently working on a Miss Shapes make-up collection. We then spent time creating the branding for the labels, which was another process that took longer than expected – particularly with all the rules and regulations there are to follow. I was very glad to have the guiding hand of our consultant, to make sure we comply with all regulations; it was money well spent.
What’s in store for the next 20 years of Miss Shapes?
Garren: There seems to be a new salon, barbers or beauty shop opening every week somewhere on the rock, so for me it’s about cementing us as a central part of the community in Gibraltar. Joseph has taken a position teaching GCSE hair and beauty, spending half his time in the salon and the other half teaching. We see that as an opportunity to develop and nurture talent for the future within our local community.
The story of Miss Shapes’ continued long-term success is a testament to Garren and Joseph’s ability to face the challenges of life head-on and not get pulled under by external forces that are out of their control. So if you ever find yourself fretting about something you feel is out of your control, ask yourself how you can reframe it into something that is within your control and take back your personal power.
OTHER
Stepping into a leadership role can be exciting. It’s a chance to shape the future and lead a team to success. But with a leadership role comes a new level of responsibility. You’re suddenly the person others look to for direction and answers, and it’s your role to create a workplace where they can thrive - while also being accountable for their work. And that isn’t always an easy balancing act. Leadership is a learning curve - an eternal one at that. By focusing on a few key behaviours and techniques, you can set yourself on the right path to lead well, build a great high performing team and help your business grow.
AI is poised to reshape the legal profession, with 31% of law firm leaders predicting major disruption by 2025. Scott Simmons explores how AI could improve client outcomes, streamline workflows, and drive value. Whether you’re cautious or curious, it’s time to explore AI’s potential.
Whether you’re building a business from the ground up or hoping to grow an existing operation, having a strong business development strategy is the foundation of success. But real, sustainable growth doesn’t come from chasing the next big thing, it comes from getting the essentials right. So, what are the fundamentals you can’t afford to ignore? In my view, this starts with something I call the “Holy Trinity” of small business marketing...
With its largely service-based economy, you'd be forgiven for thinking that Gibraltar didn't have to deal with the problem of toxic waste, perhaps more commonly seen in countries reliant on manufacturing, mining and even agriculture. However, every gaming company, insurance firm, fintech organisation, retailer, restaurant, and literally every other business on the Rock is potentially responsible for producing a particularly nasty waste byproduct - e-waste.
If, like me, you spend more time than you should doom scrolling LinkedIn, you could be tempted into thinking no-one fails. LinkedIn has become a hyperbolic haven and a place to scream and shout about success. But what about failures - why aren’t we talking about them? In business, failure is inevitable. I mean it. Whether it's a product flop, a marketing misstep, or a company on the brink of collapse, every entrepreneur will face moments that test them. Yet, history has shown that these failures can often be the starting point for something extraordinary.
Since 2007, Earth Hour has been known as the biggest hour for the planet as millions of people switch their “lights off” as a symbolic action for the environment
Fair recruitment is based on the principle that candidates are judged on their ability to do the job rather than influenced by factors such as an applicant’s gender, religion, ethnicity, or any other quality unrelated to their skills and expertise. As the Founder of Rock Learning and the Co-Founder of the ‘Count me In’ DEIB Conference, I have developed a deep understanding of the topic and how small businesses can implement inclusive hiring practices.
Business Plan Essentials
You have a brilliant idea. You can picture the logo, the customers, maybe even the first sale. But without a clear plan for how to get there, the idea risks staying exactly that - an idea. Starting a business without a plan is like setting off on a trip with no map. You might eventually arrive somewhere, but it is unlikely to be where you hoped. A business plan is not just paperwork. When written with care, it is a roadmap that guides every decision, a pitch that wins support, and a source of confidence on the days when challenges mount.
Love is big business. According to official statistics, 1,745 weddings took place in Gibraltar in 2021 followed by another 1,761 weddings in 2022 and a further 1640 in 2023. That’s around 33 weddings each week or 6 every single day. With an estimated population of around 33,000, it’s safe to say that, no, we aren’t all marrying each other, but that Gibraltar is a very popular place for many people to come and say ‘I do’. In fact, in all three years, non-residents outnumbered residents by an average of 90% to 10%. The stats point to a healthy wedding sector, one that our Minister for Tourism, Christian Santos is keen to develop. In an interview with the Gibraltar Chronicle he recently said he wanted; “Gibraltar to be the Las Vegas of Europe” when it comes to weddings. Unlike Vegas, we don’t have Elvis. But we do have John. Music legend John Lennon famously married Yoko Ono here in 1969 and put the Rock on the map for ‘Fast Track’ weddings. If music’s not your thing, acting legend Sean Connery (AKA James Bond) also tied the knot here (twice)!
Finding time to sit down with a book can feel like a luxury sometimes. We seem to be pulled in all sorts of directions, yet many of us still want to learn and stay exposed to new ideas. Podcasts have filled part of that gap. They’re accessible, conversational and easy to consume while commuting or […]
From the increasing influence of AI to the rise of social commerce and sustainability-driven consumer demand, the key to success lies in adapting strategically rather than chasing every new trend. This guide breaks down the most impactful trends for the year ahead—offering insights on how to integrate them into your business without losing sight of what already works. Smart adaptation, not blind reinvention, is the name of the game. Here's what to expect and how to make it work for you.
Eran Shay's journey is emblematic of the modern entrepreneur. A self-confessed ‘out-of-the-box’ thinker, he swapped a successful corporate career and a senior role at Deloitte to pursue his own projects and business opportunities.
We recently provided a large local organisation with their uniforms. Once the order was delivered, I felt compelled to send them guidelines on how to take care of their uniform. Spending money on clothes and footwear is not a guarantee on making the right impression, either to yourself, nor anyone else- it’s attention to detail that seals the deal.
One of the most dangerous things anyone can say in business is, "We've always done it this way." This phrase doesn't age well and puts businesses at risk. "We've always done it this way" can quickly look like "flogging a dead horse." This doesn't always mean that businesses need to change everything. Some things, like great service, never go out of fashion. But when sales start to slow down, it's always a good idea to consider taking a new approach. Rebranding a product, service, or entire enterprise can be part of this process. But rebranding should never be taken lightly.
Imposter syndrome is a psychological behaviour where individuals, including many high achievers, struggle with persistent feelings of self-doubt, inadequacy, or the fear of being exposed as a fraud. Despite their achievements, those experiencing imposter syndrome believe they are undeserving of their success or worry that they've misled others into overestimating their abilities.
Whilst Brexit hasn’t exactly been a positive event, we can’t deny that it’s also been the catalyst for diversification and change. It was a true ‘before and after’ moment that made businesses rethink their strategies and, in many cases, change their direction of travel. Gibraltar’s newest bank, justbank, is born from this process. As well as heralding the arrival of a new bank, this fresh start gave the team at IDT Finance the opportunity to create innovative and tailored banking solutions from the ground up. I met with Managing Director, Damian Asquez, and Head of Corporate Banking, Nikolai Gafan, to find out more.
Editor’s Welcome
Welcome to the fifth edition of Thrive magazine. Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does.
Over the past 18 years, I've had the privilege of working with a diverse range of businesses and industries, gaining insights into the challenges they face in implementing effective diversity and inclusion strategies. Often, DEI&B is viewed as a 'nice to have' rather than an essential component of business success. With this in mind, I'm excited to share valuable insights and practical steps to help you create environments where everyone can thrive. You've probably heard of DEI&B, but what do these letters really mean, and why do they matter for you and your organisation? Diversity includes differences like race, gender, age, neurodiversity, disability, LGBTQ+, culture, and more; Equity ensures equal opportunities for all; Inclusion values everyone's contributions; and Belonging means individuals feel accepted and integral to the organisation.
Finding someone who listens, understands, and guides you can make all the difference. For women in Gibraltar, the Women’s Mentorship Programme offers just that – honest conversations and valuable support from people with lived experience who understand. Now in its sixth cycle, the programme pairs women with mentors to help them navigate work, life, and everything in between. Ok, full disclosure: as a recently appointed mentor, that last sentence somewhat triggers the old imposter syndrome and self-doubt, but I am honoured to be part of this scheme and look forward to doing my very best in the months ahead.
For many businesses, standing out from the crowd in an already crowded marketplace is a mammoth task. But for Fresquita one of the ways they tackled this issue was with highly creative packaging.