Lines
Lines

Eran’s European Endeavour: Senior VP of ESBA

Eran Shay’s journey is emblematic of the modern entrepreneur. A self-confessed ‘out-of-the-box’ thinker, he swapped a successful corporate career and a senior role at Deloitte to pursue his own projects and business opportunities. Since then, Eran has founded two successful businesses, Benefit Business Solutions and Gibraltar Pass and is President of the Gibraltar-Israel Chamber of Commerce (Gibrael). A true business champion, Eran has served on the Board of the Gibraltar Federation of Small Businesses (GFSB) for the last seven years. In addition, he was recently elected Senior Vice President of the European Small Business Alliance. I was lucky enough to spend time with him to learn more…

“I joined the GFSB as I believe much more innovation needs to be brought to Gibraltar”, starts Eran. “In my opinion, it reflects the characteristics of small businesses; it is agile, results-driven, forward-looking and has lots of initiative – it’s an exciting network to be part of.” He sees the organisation as the ideal platform to introduce much-needed innovation to Gibraltar. As part of his diverse, unremunerated role on the GFSB’s Board, Eran oversees its annual Innovation Awards, “Only by being part of influential organisations like the GFSB can you bring about the changes required to encourage innovation.”

Far-reaching network

Before asking about his recent appointment to the ESBA Board, I wanted to know more about the organisation itself, “Since being founded in 1988, ESBA has been an incubator for groundbreaking projects that address the unique challenges facing small and micro businesses across Europe. From steering the WEgate platform that empowers women entrepreneurs, to playing an ongoing role in Early Warning Europe aimed at crisis management during the pandemic, ESBA has consistently been at the forefront of change.” Says Eran, “I’ve been involved with ESBA since 2019. Today, it represents almost one million small businesses and covers 36 European countries, Turkey, and Israel. In a way, ESBA could be seen as the umbrella organisation for many national and sector-specific Small Business Federations.”

Speaking of his appointment, Eran said “I am delighted to have been elected as ESBA Senior Vice-President. It is an honour to be appointed to this role in a year in which ESBA is celebrating its 25th Anniversary. I look forward to working with the ESBA Board to continue delivering value for our members and hope to meet more of our members this coming year.” For his part, David Caro, ESBA President said, “We have had a long association with Eran and I am delighted he has joined the Board in this important role”.

Access to EU decision-makers

Gibraltar is no longer a member of the European Union so I wanted to understand what real-term benefits come with being a member of ESBA. “First, it is important to mention that the GFSB is a founding member of the ESBA. It is actually the only remaining founding member of ESBA and has built a strong relationship during this time. The fact that ESBA held its 25th Anniversary Board meeting in Gibraltar is a testament to this bond.” Speaking of why this link to the EU is essential, Eran continues, “Being such a small nation, it is important for the GFSB and Gibraltar in general to have access to top decision-makers at the Pan-European level. This helps us better understand how certain things are done in other European countries, get insights to possible solutions to challenges we face here, and be able to tap into a much greater pool of resources and networks through other member organisations.”

For Eran, his vision for his tenure as Senior VP is clear. “I’ve been involved with ESBA since 2019, but COVID has meant that many ideas and projects we had in mind, had to take a back seat while ESBA was assisting its members in surviving these challenging times. I hope that now, post-COVID, we will be able to progress on some of those initiatives and hold more social events to meet our members.”

Lines
Small Lines

SHARE THIS

Lines

OTHER

When it comes to ideation in business, there’s no one-size-fits-all approach. Every business, team, and leader has their own way of generating and refining ideas. Whether it’s through structured brainstorming sessions, casual conversations, or solo reflection, the goal is to unlock creativity and find solutions.  We’ve asked four GFSB members to share how they approach ideation in their fields. As you read, think about how you generate ideas and remember that sometimes, the best results come from trying something new.

If, like me, you spend more time than you should doom scrolling LinkedIn, you could be tempted into thinking no-one fails. LinkedIn has become a hyperbolic haven and a place to scream and shout about success. But what about failures - why aren’t we talking about them? In business, failure is inevitable. I mean it. Whether it's a product flop, a marketing misstep, or a company on the brink of collapse, every entrepreneur will face moments that test them. Yet, history has shown that these failures can often be the starting point for something extraordinary.

Whether you’re building a business from the ground up or hoping to grow an existing operation, having a strong business development strategy is the foundation of success. But real, sustainable growth doesn’t come from chasing the next big thing, it comes from getting the essentials right. So, what are the fundamentals you can’t afford to ignore? In my view, this starts with something I call the “Holy Trinity” of small business marketing...

In an increasingly digital work environment where we have more emails, WhatsApp messages & interruptions than ever before, many business leaders started looking at ways of alleviating the stress that comes with this increased workload. Relaxing the dress code and letting your team dress down and wear in more casual clothing is one way of doing this….Or is it?

Whilst Brexit hasn’t exactly been a positive event, we can’t deny that it’s also been the catalyst for diversification and change. It was a true ‘before and after’ moment that made businesses rethink their strategies and, in many cases, change their direction of travel. Gibraltar’s newest bank, justbank, is born from this process. As well as heralding the arrival of a new bank, this fresh start gave the team at IDT Finance the opportunity to create innovative and tailored banking solutions from the ground up. I met with Managing Director, Damian Asquez, and Head of Corporate Banking, Nikolai Gafan, to find out more.

For many businesses, standing out from the crowd in an already crowded marketplace is a mammoth task. But for Fresquita one of the ways they tackled this issue was with highly creative packaging.

If you’ve been dreaming of starting your own business, you’re not alone. Data from the UK’s Office for National Statistics (ONS) revealed that the annual number of companies registered is edging closer to the one million mark, that’s up by 75,000 in 2022 which itself was 30,000 higher than in 2021. Whether it's following a passion, aiming for financial independence, or breaking free from the 9-5 grind, every entrepreneurial journey begins with one crucial thing: a solid idea. But coming up with that perfect idea can be tough. This is where brainstorming comes in—it’s the creative springboard that can help you turn your business dreams into reality.

There’s something slightly uncomfortable about sending a contract to a client when you run a small business. Especially in Gibraltar, where relationships matter and business often begins with a conversation over un cafelito rather than a legal document. When you know someone personally, or you’ve been introduced by a mutual contact, it can feel unnecessary to formalise everything. You tell yourself that an email thread is enough. Or that you’ll sort the paperwork later. I used to think like that. Over time, and through a few situations that were more stressful than they needed to be, I’ve realised that putting things in writing isn’t about distrust. It’s about creating guardrails for growth. The clearer the boundaries, the freer you are to focus on doing good work.

In an age where small businesses must adapt to stay in business, outsourcing has long been a way to enhance efficiency and streamline operations. Derived from the simple philosophy of delegating certain non-core tasks to external experts, outsourcing allows businesses to concentrate on their primary objectives and strengths. For the uninitiated, it's about seeking external expertise for tasks outside your comfort zone, skills base or business's main expertise.

Raju Purswani examines Ted Baker’s fall, sharing sharp lessons for entrepreneurs: stay true to your brand, beware of overhauls that alienate customers, and balance growth with identity. A cautionary tale with insights every business can learn from.

In business, we often concentrate on the what and how of an enterprise.

We all have bad days, right? In business, that can mean we don’t bring our A-game to work and perhaps our service slips. Maybe a dish takes too long to reach a table or a staff member sounds distracted at the till. This could lead to negative Google Reviews or on ‘that’ Facebook group that […]

Two decades is a long time for any business - with all the strife that businesses large and small have had to endure these past four years, it seems that anxiety among business owners has never been higher. I recently had the pleasure of chatting with Garren Thompson, co-owner and co-founder of Gibraltar hair & beauty salon Miss Shapes, based on Bishop Rapallo’s Ramp. As the business recently hit the 20-year milestone, we discussed the highs and lows of creating a successful salon in a saturated market, how he and his team created their new range of Miss Shapes branded Hair & Beauty products and how this will help build success for another 20 years.

Whether you’re an ebook tapper or traditional page turner, there are thousands of books that can make you better at business. Áine Panter, Head of the School of Business at the University of Gibraltar has curated a list of must-reads that will inspire, inform, and equip you for success.

Welcome to the fifth edition of Thrive magazine. Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does.

With its largely service-based economy, you'd be forgiven for thinking that Gibraltar didn't have to deal with the problem of toxic waste, perhaps more commonly seen in countries reliant on manufacturing, mining and even agriculture. However, every gaming company, insurance firm, fintech organisation, retailer, restaurant, and literally every other business on the Rock is potentially responsible for producing a particularly nasty waste byproduct - e-waste.

Since 2007, Earth Hour has been known as the biggest hour for the planet as millions of people switch their “lights off” as a symbolic action for the environment

Stepping into a leadership role can be exciting. It’s a chance to shape the future and lead a team to success. But with a leadership role comes a new level of responsibility. You’re suddenly the person others look to for direction and answers, and it’s your role to create a workplace where they can thrive - while also being accountable for their work. And that isn’t always an easy balancing act. Leadership is a learning curve - an eternal one at that. By focusing on a few key behaviours and techniques, you can set yourself on the right path to lead well, build a great high performing team and help your business grow.

After teaching in schools for 18 years I decided to take the plunge and embark on a self-employed life. Driven by my passion for teaching children with special educational needs I set out to discover alternative ways to make education accessible to all. My vision was to have the individual in mind, with their own strengths and challenges, and with that came the birth of ‘edYOUcation Clare Francis’; bringing the YOU into learning.

“People want to know the stories behind the products they buy. It’s not just about what’s on the shelf, but the journey it took to get there.” – Stella, Spirit of The Rock As consumer habits shift towards mindfulness and sustainability, the concept of slow shopping has emerged, offering both challenges and opportunities for small businesses. Slow shopping encourages consumers to take their time, make more thoughtful purchases, and focus on quality over quantity.