Clicks>Consumption>Consequences
Forget everything you know about online shopping; eCommerce is changing. New online retail brands like TikTok Shop, Shein, and Temu have seemingly sprung out of nowhere (China) and are shaking the ground beneath the feet of more familiar faces like eBay and Amazon. These new kids on the eCommerce block have set out their stalls primarily on our smartphones and harnessed the power of social influence and gamification to offer deals that look so good that you’d be crazy not to buy.
According to ChannelX, the UK-based eCommerce industry blog, Temu and Shein are flying between 4,000 to 5,000 tons of goods worldwide daily. That’s the equivalent of 100 Boeing 777 freight flights, carrying a lot of low-value impulse purchases and delivering them directly to our homes for less than the cost of a first-class stamp. While there are bargains to be found on these sites, it’s also fair to say there’s a lot of cheap rubbish and products destined for landfill faster than you can say ‘TikTok made me buy it’.
The good news is that conscious consumption is on the rise. Second-hand platforms like Vinted and Back Market are tapping into demand for sustainable alternatives, while smaller retailers offer ethical choices with a community focus. With Gibraltar’s economy closely tied to global retail trends, how we buy matters — for our wallets, our businesses, and the planet.
Rebranding the preloved segment
While every purchase you make online or on the high street will have an environmental impact, there are brands offering a more sustainable choice. A big part of this sustainable eCommerce revolution is the re-imaging of the second-hand market.
The fashion industry is leading the charge, with eCommerce brands like Vinted and Depop successfully rebranding second-hand clothing as pre-loved or vintage. Meanwhile, eBay, with a little help from stars from reality TV’s Love Island, has made second-hand clothing aspirational.
This is having a significant impact on consumers’ buying habits. According to a recent survey by the eCommerce technology company Linnworks, 68% of consumers have made a second-hand purchase in the last year, with 40% of those shoppers buying second-hand clothing. While the cost-of-living crisis is clearly a driving force behind this trend, there is also a growing movement to more sustainable shopping practices, particularly amongst Gen X consumers.
According to Keep Britain Tidy, 10,000 items of clothing are sent to landfill in the UK every five minutes of the day. When you consider the massive scale of the problem, anything that can be done to reduce this incredible waste is essential.
Distressed Inventory
While any efforts to extend the lifespan of clothing through the second-hand market should be applauded, the fashion industry has a more significant problem. In an industry recognised for short sales seasons and high numbers of returns, the industry manages millions of items of overstock and distressed inventory that it cannot or will not sell. Reports suggest that upwards of 40% of clothes made every year go unsold. Sadly, much of this waste material is destined for landfill.
While many traditional retail brands’ business models are not equipped to effectively manage these overstocks, a new breed of online marketplaces has emerged to help liquidate stock and prevent unsold inventory from going to landfills. eCommerce sites like Secret Sales manage overstocks from thousands of European retailers, including many luxury brands.
Alongside the obvious environmental impact sites like Secret Sales aim to redress, they also solve a significant economic problem referencing £140 million worth of stock going to landfills in markets like the UK every year.
Technology and e-waste
But it’s not just the fashion industry embracing a more conscious approach to ecommerce. Technology and consumer electronics is another sector making strides to improve its environmental impact.
Online marketplaces like Back Market and MusicMagpie are promoting second-hand and refurbished tech as an affordable, reliable and sustainable alternative to buying brand new.
They also encourage individuals and corporations to reconsider what they do with their old tech. You might see that old phone in your junk drawer (we’ve all got one) as an insignificant problem. But when you dig a little deeper into how that smartphone was made, it really makes you think.
Back Market offers a compelling reason to consider recycling old devices and buying refurbished tech by highlighting the environmental impact of manufacturing a new smartphone. This process includes the excavation of 246 kg of raw materials, 89,000 litres of fresh water, and 84 kg of CO2e (the equivalent of 600 miles of driving).
Gibraltar Opportunity
The data used for this article largely references UK trends and information, but this doesn’t mean that Gibraltar can bury its head in the sand and think these challenges don’t exist here. There are problems to solve when it comes to handling e-waste and unsold inventory, but there could be opportunities too. Could there be space for local versions of Backmarket, Vinted and Wallapop? It has certainly worked for the food delivery sector…
While global e-commerce giants like Amazon, Shein and Temu dominate online shopping, there’s an ethical alternative much closer to home – the small businesses. In a world where sustainability is becoming more than just a buzzword, supporting local enterprises offers a more environmentally conscious option. Our homegrown retailers also bring a personal touch and accountability to their practices, ensuring that every purchase supports a business committed to ethical standards, quality, and the local economy. In doing so, we not only make more responsible consumer choices but also contribute to strengthening our community.
OTHER
Artificial Intelligence promises unprecedented opportunities for small business owners in Gibraltar. As the digital landscape faces constant evolution, understanding AI becomes not just beneficial but essential for businesses aiming to thrive in 2024. In this article, we aim to demystify the complexities surrounding AI, offering an approachable guide to its fundamentals, history, and practical applications for businesses, providing you with the knowledge to embrace this technology confidently.
One of the most dangerous things anyone can say in business is, "We've always done it this way." This phrase doesn't age well and puts businesses at risk. "We've always done it this way" can quickly look like "flogging a dead horse." This doesn't always mean that businesses need to change everything. Some things, like great service, never go out of fashion. But when sales start to slow down, it's always a good idea to consider taking a new approach. Rebranding a product, service, or entire enterprise can be part of this process. But rebranding should never be taken lightly.
Editor’s Welcome
Welcome to the fifth edition of Thrive magazine. Too often the narrative around business focuses on success and, in my view, we forget to talk about failure. That’s why we lead this edition with EPIC FAILS by Katie Buller—because understanding what doesn’t work is just as important as what does.
Imposter syndrome is a psychological behaviour where individuals, including many high achievers, struggle with persistent feelings of self-doubt, inadequacy, or the fear of being exposed as a fraud. Despite their achievements, those experiencing imposter syndrome believe they are undeserving of their success or worry that they've misled others into overestimating their abilities.
Whether you’re an ebook tapper or traditional page turner, there are thousands of books that can make you better at business. Áine Panter, Head of the School of Business at the University of Gibraltar has curated a list of must-reads that will inspire, inform, and equip you for success.
Pets are like family, right? As a proud cat dad, I’d actually go further and say that they are family. Over the years, I have spent my well-earned money on (many) toys, beds, treats and vet bills for my two feline furballs Nacho and Drake. And I am not alone. According to a recent Fortune Business Insight report, the global pet care market was valued at a massive £171.78 billion in 2022 and is projected to grow from £180.06 billion in 2023 to £269.29 billion by 2030.
Mental health issues affect us all. How we manage our daily stresses and anxieties have an impact on our relationships, how we perform in our job and the workplace environment, and our outlook on life. Becoming self-aware of what affects us, managing how we respond to triggers and using tools to help us work through them, are all part of our journey towards MENTAL FITNESS, which is how we should be positively defining it.
Did you know that what you eat directly affects your energy levels, brain function, and stress resilience? Poor dietary habits—such as skipping meals, consuming too much caffeine, or relying on processed foods—can lead to energy crashes, brain fog, and reduced efficiency. On the other hand, a well-balanced diet stabilises blood sugar, enhances cognitive function, and keeps stress levels in check.
The world of work is undergoing a significant transformation, driven by the accelerating capabilities of Generative AI. While robots taking over our jobs might be a sci-fi trope, AI’s ability to learn, create, and automate tasks is undeniably impacting various industries. Generative AI is the umbrella term used to describe the type of AI that can create new content and ideas. This can include text, images, music, code and other types of content. We are now seeing how powerful this tool can be. But is this a threat or a powerful tool waiting to be harnessed? We set out to find out, what does the use of Generative AI look like in Gibraltar?
Over the past few years, I’ve noticed the same logo cropping up more and more often. On coffee cups. On consultancy websites. In email signatures and pitch decks. The familiar B Corp badge, quietly signalling that a business is trying to do things differently. With our horizons widening post-treaty, could this globally-relevant badge could become a way of promoting your CSR values to an international market?
Gibraltar’s size means that shoppers don’t have too far to go to shop. Schools, supermarkets, entertainment, eateries and healthcare are all within easy reach. That hasn’t stopped Gibraltar's business community from wanting to meet its customers' needs online. I met three local businesses that have embraced eCommerce.
There’s something slightly uncomfortable about sending a contract to a client when you run a small business. Especially in Gibraltar, where relationships matter and business often begins with a conversation over un cafelito rather than a legal document. When you know someone personally, or you’ve been introduced by a mutual contact, it can feel unnecessary to formalise everything. You tell yourself that an email thread is enough. Or that you’ll sort the paperwork later. I used to think like that. Over time, and through a few situations that were more stressful than they needed to be, I’ve realised that putting things in writing isn’t about distrust. It’s about creating guardrails for growth. The clearer the boundaries, the freer you are to focus on doing good work.
We all have bad days, right? In business, that can mean we don’t bring our A-game to work and perhaps our service slips. Maybe a dish takes too long to reach a table or a staff member sounds distracted at the till. This could lead to negative Google Reviews or on ‘that’ Facebook group that […]
When you’re a small business, staying one step ahead of the competition is essential. Yet, many small business owners grapple with the decision to invest in employee training and development. With limited resources and immediate financial pressures, it can unintentionally get pushed to the bottom of the priority list. However, investing in your team’s learning and development is a strategic move that can yield significant returns.
“People want to know the stories behind the products they buy. It’s not just about what’s on the shelf, but the journey it took to get there.” – Stella, Spirit of The Rock As consumer habits shift towards mindfulness and sustainability, the concept of slow shopping has emerged, offering both challenges and opportunities for small businesses. Slow shopping encourages consumers to take their time, make more thoughtful purchases, and focus on quality over quantity.
Since 2007, Earth Hour has been known as the biggest hour for the planet as millions of people switch their “lights off” as a symbolic action for the environment
If you’re looking to grow your business, expand your reach post Treaty or simply try something new, collaboration can be one of the most effective ways to do it. The key is approaching it with a bit of structure. And resisting the urge to say yes to everything just because someone seemed nice over a […]
Who doesn’t love a good office gossip? Hushed conversations by the coffee machine, knowing glances across the office, colleagues who "just thought you should know" – it’s all just harmless banter, right? Not quite. While gossip might seem like an inevitable part of office life, the reality is much less entertaining. Workplace backbiting can destroy trust, drain morale, and impact team productivity. Few people understand this better than Norwegian psychotherapist Glenn Rolfsen. With over two decades of experience in psychotherapy, Glenn has dedicated his career to helping businesses tackle workplace negativity head-on. His innovative "Gozzip" method has been transforming office cultures worldwide, earning him recognition at TEDx talks and WHO conferences.
Success doesn’t just happen; it’s built on a strong foundation of preparation, clarity, and taking consistent action. Whether you’re launching a new business, taking your current side-hustle full-time, or looking to scale in a competitive market, having the right plan in place is essential.
Stepping into a leadership role can be exciting. It’s a chance to shape the future and lead a team to success. But with a leadership role comes a new level of responsibility. You’re suddenly the person others look to for direction and answers, and it’s your role to create a workplace where they can thrive - while also being accountable for their work. And that isn’t always an easy balancing act. Leadership is a learning curve - an eternal one at that. By focusing on a few key behaviours and techniques, you can set yourself on the right path to lead well, build a great high performing team and help your business grow.