News
PR: Staff language in the tourism industry
The official language of Gibraltar is English, so yes, staff should be able to speak it fluently. Guests to Gibraltar will expect to be able to converse in English. Obviously when employing someone, especially someone who is public-facing, businesses should take this into account and employ those who can speak English first and any other languages second.
Sometimes you may have a candidate who has no official qualifications in English but can speak the language very well, and some times you have the opposite; someone with qualifications but can not speak English at all. It is important that they can understand and communicate in English easily and fluently.
The GFSB is here to help and support local businesses, we have been offering subsidised language courses for years and we will continue to do so, in order to help the business community offer the best customer service it can.
SHARE THIS
OTHER NEWS
Brexit
News
Treaty
Results Are In! Treaty Impact GFSB Members Flash Survey
The GFSB has conducted a flash survey of its members concerning their experiences during the first two weeks of the new Treaty arrangements.
The Office of Fair Trading's latest Annual Report reveals record numbers of businesses, plans to simplify licensing through a new Business Act and fewer consumer complaints. GFSB's Business Support Manager, Kim Chang, breaks down what the proposed reforms, increased digital services and stronger enforcement could mean for businesses, and why the GFSB's role in shaping policy has been recognised.
News
Thrive
What a Year!
What a year it's been! From the Treaty moving from negotiation to reality to AI, workplace pensions, business confidence and everything in between, this year's Thrive EDIT has helped members navigate one of the busiest periods in Gibraltar's recent history. Before we take a short summer break, Editor David Revagliatte looks back at the stories that shaped the year and thanks readers for joining us on the journey.
Could Gibraltar be missing a golden opportunity? GFSB Board Director Brian Ross believes the answer is yes. In this thought-provoking opinion piece, he argues that Gibraltar should consider a residency route for financially self-sufficient individuals, attracting experienced people with the wealth, expertise and international networks to strengthen our economy. Could this be the next step in keeping Gibraltar competitive?
Education
Growing Beyond the Owner
For many SMEs, the success of the business has been built on the expertise, relationships and commitment of its owner. This entrepreneurial approach has been instrumental in the growth of many of Gibraltar's successful businesses. However, as organisations develop, dependence on a single individual can become a strategic risk.