News
Office of Fair Trading issues Codes of Conducts
These codes will serve as best practice guidance for businesses that retail goods to ordinary end consumers.
While it is noted by the OFT that most reputable retailers in Gibraltar already largely abide by the principles set out in the code, the code’s introduction will bring much needed clarity for both businesses and consumers should disputes arise from purchases. In particular, it will assist in terms of expected redress outcomes and timeframes for this. This certainty should in turn avoid the escalation of disputes between consumers and businesses as the code is designed to codify silent areas of existing legislation.
The code of conduct is accessible from the Office of Fair Trading’s website (https://www.oft.gov.gi/documents/codes-of-conduct). The OFT is inviting any businesses that wish to receive further guidance on the code to contact the OFT’s Consumer Protection Team. The OFT will be able to deliver a presentation on the principles of the code should enough interest be generated by the sector for this.
The Consumer Protection Team can be reached as follows:
Tel: 20071700
Email: consumer.protection@gibraltar.gov.gi
Website: www.oft.gov.gi
SHARE THIS
OTHER NEWS
Education
Training that Sticks
How can businesses tell whether workplace training actually works? Explore practical ways to connect learning, behaviour and measurable performance.
Employers with 15 to 50 staff are now inside the final workplace pension extension window. Check eligibility, contributions, opt-outs and compliance requirements.
Hiring
The Skills Next Door
Investment in automation, logistics, tourism and green technology across the Campo de Gibraltar is reshaping the regional skills base. Here’s what Gibraltar employers should watch.
Treaty
Transaction Tax Refunds
Imported goods around the Treaty changeover? It is worth going back through July’s paperwork. HM Customs has introduced a refund process for qualifying consignments that had already started their journey to Gibraltar before 15 July but were cleared afterwards.
News
What You Missed
Clocked out in August? Good for you. Thrive EDIT Editor David Revagliatte rounds up the Gibraltar business stories worth clocking back into. August is supposed to be the month when Gibraltar collectively eases off the accelerator. Judging by the news cycle, nobody told 2026. The first full month of life under the new Treaty arrangements brought a mixture of early optimism and very real teething problems for businesses. New employment rules landed, a pensions deadline crept closer, one of Gibraltar's most important airlines changed hands and a major local bank announced job cuts.