News
Office of Fair Trading issues Codes of Conducts
These codes will serve as best practice guidance for businesses that retail goods to ordinary end consumers.
While it is noted by the OFT that most reputable retailers in Gibraltar already largely abide by the principles set out in the code, the code’s introduction will bring much needed clarity for both businesses and consumers should disputes arise from purchases. In particular, it will assist in terms of expected redress outcomes and timeframes for this. This certainty should in turn avoid the escalation of disputes between consumers and businesses as the code is designed to codify silent areas of existing legislation.
The code of conduct is accessible from the Office of Fair Trading’s website (https://www.oft.gov.gi/documents/codes-of-conduct). The OFT is inviting any businesses that wish to receive further guidance on the code to contact the OFT’s Consumer Protection Team. The OFT will be able to deliver a presentation on the principles of the code should enough interest be generated by the sector for this.
The Consumer Protection Team can be reached as follows:
Tel: 20071700
Email: consumer.protection@gibraltar.gov.gi
Website: www.oft.gov.gi
SHARE THIS
OTHER NEWS
Brexit
News
Treaty
Results Are In! Treaty Impact GFSB Members Flash Survey
The GFSB has conducted a flash survey of its members concerning their experiences during the first two weeks of the new Treaty arrangements.
The Office of Fair Trading's latest Annual Report reveals record numbers of businesses, plans to simplify licensing through a new Business Act and fewer consumer complaints. GFSB's Business Support Manager, Kim Chang, breaks down what the proposed reforms, increased digital services and stronger enforcement could mean for businesses, and why the GFSB's role in shaping policy has been recognised.
News
Thrive
What a Year!
What a year it's been! From the Treaty moving from negotiation to reality to AI, workplace pensions, business confidence and everything in between, this year's Thrive EDIT has helped members navigate one of the busiest periods in Gibraltar's recent history. Before we take a short summer break, Editor David Revagliatte looks back at the stories that shaped the year and thanks readers for joining us on the journey.
Could Gibraltar be missing a golden opportunity? GFSB Board Director Brian Ross believes the answer is yes. In this thought-provoking opinion piece, he argues that Gibraltar should consider a residency route for financially self-sufficient individuals, attracting experienced people with the wealth, expertise and international networks to strengthen our economy. Could this be the next step in keeping Gibraltar competitive?
Education
Growing Beyond the Owner
For many SMEs, the success of the business has been built on the expertise, relationships and commitment of its owner. This entrepreneurial approach has been instrumental in the growth of many of Gibraltar's successful businesses. However, as organisations develop, dependence on a single individual can become a strategic risk.